Amtrak Customer Service — Available 24/7

Whether you're planning your first train trip or you're a seasoned Amtrak traveler, our customer service team is here to make things easier. We provide round-the-clock assistance with booking train tickets, checking schedules, making reservation changes, processing refunds, and answering questions about routes across the country.

Amtrak connects over 500 destinations across the United States, from the Northeast Corridor to California and everywhere in between. With so many routes and options available — including seating choices, private rooms, onboard dining, and generous baggage allowances — it helps to have someone you can talk to when you need guidance.

Our support covers everything from accessible travel services and service animal policies to help with the Amtrak Guest Rewards program, multi-ride passes, and the USA Rail Pass. If you have a question, we're here to answer it.

Our live support team can help you with a wide range of travel needs:

• Ticket Purchases and Reservations — Book new trips, check fares, and understand booking options.
• Schedule and Route Information — Find train times, explore routes, and plan connections.
• Changes and Cancellations — Modify existing reservations or request refunds and cancellations.
• Accessible Travel Services — Get help with reservations for passengers with disabilities, service animals, wheeled mobility devices, and station accessibility.
• Baggage Questions — Learn about carry-on and checked baggage allowances, special items, and prohibited items.
• Guest Rewards — Earn points toward reward travel, upgrades, and gift cards. Get help with your account, missing points, or redeeming rewards.

No matter the question, you can reach us any day of the week at any hour. We're always available.