Our Customer Service Offerings

Planning a trip by train should be straightforward. Our team helps you purchase tickets, understand fare options — including Flex Fares that are fully refundable with no cancellation fees before departure — and navigate booking for individuals, families, and groups. We also assist with unaccompanied minor travel and duplicate booking issues.

If your plans change, we can walk you through how to modify or cancel your reservation, process refunds, and explain how eVouchers and transportation vouchers work. We handle it all so you don't have to worry.

For frequent travelers or those looking to explore, Amtrak offers several pass options. The Commuter Multi-Ride Pass is ideal if you're making regular trips between two destinations, with monthly, 10-ride, and 6-ride options at a discounted fare.

The USA Rail Pass lets you hop on and off the train across 500 destinations with 10 segments over 30 days — perfect for seeing the country. There's also the California Rail Pass, which gives you 7 days of travel over 21 days within California. Our team can help you figure out which pass makes the most sense for your plans.

Amtrak is committed to making train travel accessible to everyone. We assist with reservations for passengers with disabilities, including information about wheeled mobility device accommodations, service animal policies, station accessibility, and traveling with a companion or attendant.

We can also help with accessible travel requests, oxygen equipment questions, and meal service accommodations for passengers with specific needs. Just give us a call and we'll make sure your trip is comfortable from start to finish.

Traveling by Amtrak means no middle seats, generous legroom, and a variety of seating options. On many routes, you can upgrade to a First Class Private Room with complimentary meals and priority boarding.

Onboard dining ranges from sit-down meals to grab-and-go snacks at the Cafe. Amtrak also offers generous baggage allowances — bring up to two checked bags, two carry-ons, and one personal item. You can even bring your bicycle or pet on many trains. Our support team is happy to answer any questions about what to expect on board.