Live Chat Support Services

"Support" means many things to ChatLead. Our top priority is to support our clients by serving their website visitors with the utmost professionalism and helpfulness. We know that each of our clients has unique needs that require different levels of involvement from us. That is why our live chat support service can be fully managed at all times, or can act as a backup to be there when your team is unavailable.

From training to thoroughly tested scripts, everything we do is designed to convert your website's visitors to actionable leads. There are many services out there that try to do this, but only ChatLead has the experience and focus to make live chat on your website as productive as possible.

Professionals Who Take Chat "Personally" — Every managed chat service tries to get leads, but only ChatLead keeps our operators' goals perfectly aligned with your business' goals. We have implemented a bonus structure that rewards our team for successes in both lead generation and customer service. Operators must maintain exceptional support numbers while engaging in a high percentage of chats that convert into sales leads. Our support staff's average tenure is over three years.

Constantly Improving Lead-Generating Scripts — Some believe that natural, "on the fly" conversations work best. Others put the chat communications in the hands of seasoned sales professionals. The challenge with both of these options is that the numbers just do not compare to our thoroughly researched and tested responses to the real questions that website visitors ask. It's not a function of feeling. It's a function of science.

Complete Live Chat Management or Backup Coverage 24/7 — You never want your chat service to be offline. Many people do their research late at night or before leaving for work in the morning, which means that chat is often the only option they have to communicate with you in real time. Slow or offline chat reduces the number of leads and denies your visitors the excellent customer service they expect and deserve.

Constant Training Means More and Better Leads — ChatLead gets higher quality leads by answering questions and establishing trust before gathering information. Our staff is trained to recognize conversation paths and assist your visitors while gathering the contact information of those who are really interested. More leads. Better leads.

Outsource your live chat to us for better, faster, and more efficient customer support. With ChatLead's BPO services, you can respond to customers immediately while keeping costs manageable. Our team integrates seamlessly with your operations — it's as if we're part of your staff.

We initiate the most complete setup process in the industry so that ChatLead can provide the information that your customers expect. All leads and VIP appointments are instantly forwarded to your CRM system, your email addresses, and even text messages to your phone. Increase lead conversions as much as 60% by letting ChatLead handle the conversation.